Before you begin this process, you will want to have two bits of information from the salesman. You will need the customer number and the item number that is to be removed.
First you want to the find the specified item on the order it is to be removed from.
You can do this by going to:
(when going from one line to the next in the instructions below, hit enter)
- jrun
- tdorder
- F (to search by item)
- option 1
- Enter the stock number
The steps listed above will list all orders that contain that item. You will want to confirm the invoice number by matching the customer number shown and the customer number provided. The image listed below is what will show once you have run through the process above and have completed the final step. In here, we are looking at item 721, and we are looking for the invoice for Tyler Redinger. In the image below, we can tell the invoice number is 892750. You will also want to get the line item that this item is on. In the image below, we can tell this is on line 1 of our invoice. (Look past the REC#)
Once you have both the invoice number, and the line item we can begin the removal process. You will want to follow the steps listed below.
- jrun
- tdorder
- A
- Enter invoice number
- Enter D (for delete an item. You can also change an items quantity or price using the steps listed above)
- Enter the line item. BE CAREFUL, ONCE AN ITEM IS GONE IS IT A PAIN TO GET BACK
- Hit enter for the final time
After this, you can use the E/Enter combo to exit the program. The item should be successfully removed from the order.